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Terms and Conditions

TERMS OF SALE

  • Kit price plus freight costs (if applicable) must be paid in full before goods are dispatched
  • Delivery quotes are available upon request for larger items
  • Delivery can be arranged by us on your behalf
  • We do not accept responsibility for goods lost and or damaged by transport companies
  • All goods are dispatched in good condition. All issues caused by the freight companies are to be resolved between the customer and the freight company directly
  • Inspecting the goods upon arrival is recommended before signing for acceptance
  • Taking out shipping insurance is recommended if you have concerns


WARRANTY INFORMATION

Covered

  • Waterfeatures r us guarantee all products against faulty manufacture
  • Any missing or incorrect parts must be reported to us within 7 days of receiving goods
  • Pump manufacturers warranty only: customer must return pump at own cost for replacement

Not Covered

  • Waterfeatures being for outdoor use are subject to natural degradation and weathering
  • Imperfections such as fading etc are beyond our control
  • Weather phenomena such as extreme storms, hail, long wet humid periods, UV, etc cann all have an adverse effect on the life and or appearance of any product
  • Waterfeatures r us does not warrant against these cosmetic, normal wear and tear or other such defects unless structural integrity is compromised
  • Waterfeatures r us does not warrant faults or problems caused by faulty installation. As we are not involved in the installation we cannot control or accept responsibility for incorrect application or installation


REFUND POLICY

We offer 100% money back guarantee on all our waterfeatures and products. if you are not satisfied please tell us what is wrong with your order within 7 days of receiving it. If we cannot fix it, simply return it undamaged in its original condition and receive a full refund. (Please be aware that freight and handling costs are not refundable and return freight costs must be paid by the buyer).

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